Flakback1. Who this policy covers
This policy explains how Uppercut Studio (“we”, “us”) handles information for the Flakback website, desktop software, software and model downloads, purchases, and support. It does not govern a third-party AI service or teammate you choose to send a Flakback to.
2. The core privacy boundary
Flakback does not upload your working content to us. Screenshots, screen regions, marks, voice, transcripts, prompts, and generated briefs are processed and stored locally under your control.
You choose where local files are saved, how long they remain, and whether to share them. Removing files or uninstalling the app removes the local material according to the uninstall and deletion choices shown to you.
3. Information involved in each part of the service
| When | Information | Why | Who handles it |
|---|---|---|---|
| Using the app | Captures, marks, voice, transcripts, settings, and Flakbacks | Generate and save your feedback locally | Your device; not Uppercut Studio |
| Visiting the website | Ordinary web request information plus aggregate page visit, referral campaign, checkout intent, and coarse browser locale | Deliver the site, measure acquisition, maintain reliability, and prevent abuse | Uppercut Studio on Firebase App Hosting |
| Downloading software, models, or updates | IP address, requested file, time, device or network details ordinarily included in a download request | Deliver and secure the requested file | The applicable download host or content-delivery provider |
| Opening checkout or purchasing | Name, email, billing and location information, transaction details, tax information, device information, and fraud signals | Process payment, calculate tax, prevent fraud, issue a receipt and license, and provide purchase support | Paddle; limited order and customer information is available to Uppercut Studio |
| Contacting support | Your email address, message, attachments, and related order details | Respond, diagnose an issue, deliver support, and protect against abuse | Uppercut Studio and its email provider |
4. Website hosting
The public website is hosted by Uppercut Studio on Firebase App Hosting. It records first-party aggregate page visits, recognized referral campaigns, checkout intent, and coarse browser locale. It does not record private Flakback content, use fingerprinting, run session recording, or create an advertising profile. Raw IP addresses are not part of the product analytics schema.
5. Checkout and purchase records
When purchasing is available and you open checkout, Paddle acts as the authorised reseller and merchant of record. Paddle processes payment and identity information under its privacy notice. Complete card details are provided to Paddle and its payment providers, not to Uppercut Studio.
Uppercut Studio may receive or access information needed to fulfil and support the order, such as your name, email, country, transaction, product, license, refund, and fraud-status information. We use it only for delivery, support, accounting, security, and legal compliance unless you separately and expressly opt in to another use.
6. Cookies and similar technology
The Flakback marketing pages do not set advertising cookies. First-party aggregate measurement uses no account and no cross-site identifier. Paddle checkout may use cookies or similar technology necessary for checkout, fraud prevention, security, preferences, and legal compliance. Those technologies begin when Paddle checkout is loaded and are governed by Paddle's notice.
7. Why we may process limited personal information
Where privacy law requires a legal basis, we rely on:
- Contract to deliver a purchase, license, download, refund, or requested support.
- Legitimate interests to secure the website and product, prevent abuse, answer messages, and operate a reliable software business.
- Legal obligations for tax, accounting, sanctions, fraud prevention, and valid legal requests.
- Consent only where we ask for an optional use, such as future marketing communication. We do not currently run a marketing mailing list through the website.
8. Retention
Local app content remains until you delete it. We retain support conversations and limited order records only as long as reasonably needed for support, security, accounting, dispute resolution, and legal obligations. Paddle, GitHub, email, and download providers apply their own retention periods under their policies.
9. Sharing and sale of information
We do not sell or rent personal information. We share limited information only with providers needed to host the site, deliver files, process orders, provide email, or operate support; when required by law or necessary to protect rights and security; or as part of a merger, financing, acquisition, or transfer of the Flakback business, subject to appropriate safeguards.
10. International processing
Our providers may process information in countries other than yours. Where required, the responsible provider or Uppercut Studio uses recognised transfer safeguards. Provider policies describe their locations and safeguards in more detail.
11. Security
We minimise the information we receive and use reasonable technical and organisational measures to protect it. No method of storage or transmission is completely secure. You remain responsible for access controls, backups, and safe handling of sensitive content stored on your own device.
12. Your privacy rights
Depending on where you live, you may have rights to know, access, correct, delete, restrict, object to, or receive a copy of personal information, and to withdraw consent. You may also complain to your local privacy authority.
To make a request about information controlled by Uppercut Studio, email flakback@uppercut.studio. We may need limited information to verify the request. For payment data controlled by Paddle, use Paddle's privacy-request channel linked from its privacy notice.
13. Children
Flakback is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided information to us, contact us so we can address it.
14. Changes to this policy
We may update this policy when the product, providers, or law changes. The current version will remain on this page with a revised effective date. If a change materially affects how we use information already collected, we will provide any notice or choice required by law.
15. Contact
Flakback is operated by Uppercut Studio. Privacy questions and requests can be sent to flakback@uppercut.studio.