Clear terms for a clear product.

1. Agreement

By downloading, installing, purchasing, or using Flakback, you agree to these Terms. If you use Flakback for an organisation, you confirm that you have authority to accept these Terms for it. If you do not agree, do not use the software.

2. What Flakback provides

Flakback is local-first Windows software for turning screen-based feedback into a portable visual brief, referred to as a Flakback. The product may include pre-release features. Pre-release features can change, be incomplete, or be removed before a stable release.

Flakback is designed to make instructions clearer; it does not guarantee that every person, AI model, or tool will interpret an output identically or complete a task correctly.

3. Your license

When you lawfully obtain Flakback, Uppercut Studio grants you a limited, non-exclusive, worldwide, non-transferable license to install and use the compiled software for lawful personal or commercial work.

• A personal license may be used on devices primarily used by the licensed person.
• A paid Flakback 1.x license is perpetual for the version you receive and includes Flakback 1.x maintenance and feature updates made generally available.
• Future major versions, separate products, services, or optional paid components are not included unless we say so at purchase.
• Free or evaluation access may be time-limited, feature-limited, or discontinued.

You may not resell, rent, sublicense, redistribute, or provide the software as a hosted service; remove ownership or license notices; or reverse engineer it except where applicable law expressly allows that activity.

4. Your content and output

You keep your rights in the screenshots, recordings, marks, text, and Flakbacks you create. Uppercut Studio receives no license to your local content because Flakback does not upload it to us.

You are responsible for having the rights and permissions needed to capture, process, and share the material you use. Sharing an output with another person, AI provider, or service is your choice and is governed by that recipient's terms and privacy practices.

5. Local processing and network access

Core capture and generation are designed to run on your device without sending your content to Uppercut Studio. Internet access may be used when you choose to download Flakback, obtain permitted third-party models or components, check for or install updates, open checkout, or contact support. Limited first-party measurement covers aggregate website acquisition and checkout intent; it does not include private Flakback content or create an advertising profile.

6. Third-party components and models

Flakback may include or help you download third-party software and open-weight models. Those components remain subject to their own licenses, acceptable-use terms, and notices. Flakback will identify the applicable source and license before or with installation where required.

Availability can change if a third party changes, withdraws, or restricts a component. Uppercut Studio may replace a component with a lawful alternative to preserve product functionality.

7. Prices, orders, and taxes

The price and license scope shown at checkout form part of your order. A one-time purchase does not create a subscription. Applicable tax may be included or added according to your location and the checkout display.

Our order process is conducted by our authorised reseller Paddle, which is the merchant of record. Paddle processes payment, fraud screening, tax, receipts, and payment support under its own terms and privacy notice. Uppercut Studio does not receive your complete card details.

An order is complete only when Paddle confirms payment. We may reject or refund orders affected by fraud, abuse, pricing errors, sanctions, or legal restrictions.

8. Delivery and activation

After a completed purchase, delivery instructions and any license key are provided through the checkout or purchase email. Keep that email or key for reinstalling. If delivery fails, contact flakback@uppercut.studio.

Any local license validation is designed not to require a continuing Flakback account or subscription. Internet access may still be required to receive the installer, model files, or updates.

9. Refunds

You can contact us or use the support link in your Paddle receipt. Approved refunds return to the original payment method where possible, and the refunded license ends. We may decline requests involving fraud or refund abuse. This guarantee does not limit any stronger statutory right available to you. Paddle's current refund policy also applies to the transaction.

10. Updates, availability, and support

We may improve, replace, or discontinue features. We do not promise that Flakback will remain compatible with every device, operating-system release, AI model, or third-party component. A perpetual license means you may keep using the version you received; it does not guarantee indefinite support, hosting, compatibility, or development.

Support is provided on a reasonable-efforts basis through the contact address below.

11. Responsible use

You must not use Flakback to violate law, privacy, confidentiality, intellectual-property rights, security controls, or another person's rights. You must not distribute malware, interfere with the software or its delivery, evade license restrictions, or misrepresent your relationship with Flakback or Uppercut Studio.

12. Disclaimers

To the extent allowed by law, Flakback is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. You are responsible for reviewing outputs, protecting sensitive material, and backing up work you need to keep.

Nothing in these Terms excludes a warranty or remedy that applicable consumer law does not allow us to exclude.

13. Limitation of liability

To the extent allowed by law, Uppercut Studio is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for lost profits, revenue, goodwill, or data arising from Flakback. Our total liability for claims relating to the product will not exceed the amount you paid for the affected license.

These limits do not apply where liability cannot lawfully be limited, including liability arising from fraud, wilful misconduct, or any other non-excludable obligation.

14. Suspension and termination

Your license ends if you materially breach these Terms and do not correct the breach after notice where a cure is reasonably possible. On termination, stop using and delete the software. You may end the agreement by uninstalling Flakback. Sections that by their nature should survive termination remain effective, including ownership, disclaimers, and liability limits.

15. Consumer rights and disputes

Mandatory consumer rights in your country or region remain unaffected. These Terms do not require you to give up a right or legal venue that applicable law makes non-waivable. Before starting a formal claim, please contact us so we can try to resolve the issue directly.

16. Changes to these Terms

We may update these Terms to reflect product, provider, or legal changes. The current version will be posted here with a new effective date. Changes apply prospectively; the license scope and price confirmed for a completed purchase will not be reduced retroactively.

17. Contact

Flakback is operated by Uppercut Studio. Questions about these Terms, product delivery, or refunds can be sent to flakback@uppercut.studio.